Terms of Service

Please read these Terms of Service carefully before using the RelyCare platform. By creating an account, accessing, or using RelyCare, you agree to be bound by these Terms. If you do not agree, do not use the platform.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("User", "you", or "your") and Adham Yasser, trading as RelyCare ("RelyCare", "we", "us", or "our"), governing your access to and use of the RelyCare software platform and related services (collectively, the "Service").

By registering for an account, clicking "I agree", or otherwise using the Service, you represent that you have the authority to enter into these Terms on behalf of yourself or your organisation, and that you agree to be bound by them. If you are using RelyCare on behalf of a agency or organisation, you represent that you have the authority to bind that organisation to these Terms.

2. Description of Service

RelyCare is a software-as-a-service (SaaS) platform designed specifically for professional consulting agencies and practitioners. The Service includes:

• AI-powered session documentation generation from session audio recordings
• Automated client and stakeholder communication via WhatsApp
• Client record management and session documentation
• Multi-professional agency management tools
• Client Representative request tracking and escalation dashboard

We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time with reasonable notice to registered users. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Service.

3. Account Registration and Responsibilities

3.1 Account Creation

To use RelyCare, you must create an account by providing accurate and complete information including your name, email address, agency details, and professional credentials. You are responsible for maintaining the accuracy of this information and updating it promptly if it changes.

3.2 Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must:

• Use a strong, unique password and keep it confidential
• Not share your login credentials with unauthorised individuals
• Notify us immediately at adham@relycare.app if you suspect unauthorised access to your account
• Ensure that all team members added to your agency account comply with these Terms

3.3 Authorised Users

Agency administrators may invite additional team members as authorised users. You are responsible for ensuring that all authorised users under your account comply with these Terms and your obligations under applicable data protection law including POPIA.

4. Subscription Plans and Billing

4.1 Subscription Tiers

RelyCare offers the following subscription plans:

• Solo Plan — $49 USD/month: For individual consultants. Includes AI session recording, automatic session note generation, and WhatsApp client representative assistant for one professional.
• Agency Plan — $149 USD/month: For multi-professional practices. Includes everything in Solo plus multi-professional management, group session support, shared client representative requests dashboard, and priority support.

Pricing is displayed in USD. We reserve the right to change subscription pricing with 30 days written notice to existing subscribers. Price changes will not apply to your current billing period.

4.2 Free Trial

New accounts receive a 14-day free trial with full access to the selected plan. No credit card is required to start a trial. At the end of the trial period, you will be required to provide payment details to continue using the Service. If you do not provide payment details, your account will be downgraded and access to paid features will be restricted.

4.3 Billing and Payment

Subscriptions are billed monthly in advance on the anniversary of your subscription start date. All payments are processed securely by our third-party payment provider. We do not store your payment card details.

You authorise us to charge your payment method on a recurring basis for the subscription fee until you cancel. If a payment fails, we will notify you by email and attempt to retry the charge. If payment remains outstanding after 7 days, your account may be suspended until payment is received.

4.4 Refund Policy

We want you to be completely satisfied with RelyCare. Our refund policy is as follows:

• 14-day money-back guarantee: If you are not satisfied with RelyCare for any reason within the first 14 days of your paid subscription, contact us at adham@relycare.app and we will issue a full refund, no questions asked.
• Monthly subscriptions: After the 14-day money-back period, monthly subscription fees are non-refundable. You may cancel at any time and your access will continue until the end of the current billing period.
• Annual subscriptions: If annual plans are offered, cancellations within 30 days of the annual charge will receive a prorated refund for unused months. After 30 days, annual fees are non-refundable.
• Free trial: No charges apply during the free trial period. No refund is applicable.

4.5 Cancellation

You may cancel your subscription at any time through your account settings or by contacting us at adham@relycare.app. Cancellation takes effect at the end of the current billing period. Upon cancellation, your data will be retained for 30 days during which you may request an export. After 30 days, all data associated with your account will be permanently deleted in accordance with our Privacy Policy.

5. Acceptable Use

5.1 Permitted Use

You may use RelyCare solely for lawful purposes in connection with the provision of professional consulting services. You agree to use the Service in compliance with all applicable laws, regulations, and professional standards including the Industry Professions Act and INDUSTRY REGULATORY BODIES guidelines.

5.2 Prohibited Use

You must not use RelyCare to:

• Process data of individuals who have not provided appropriate consent
• Circumvent or attempt to circumvent any security or access control measures
• Upload malicious code, viruses, or any harmful content
• Share your account credentials with unauthorised individuals
• Reverse engineer, decompile, or attempt to extract the source code of the platform
• Use the Service for any purpose other than professional consulting professional practice
• Resell, sublicense, or otherwise make the Service available to third parties without our written consent
• Use automated tools to scrape, extract, or collect data from the platform
• Violate any applicable law or regulation

We reserve the right to suspend or terminate accounts that violate these acceptable use provisions without refund.

6. Professional Responsibility and Disclaimer

RelyCare is an administrative automation tool designed to assist consultants with documentation and communication. It is not a regulated tool, professional decision support system, or substitute for professional professional judgement.

• AI-generated content: session notes, client representative summaries, and other content generated by RelyCare's AI are drafts intended for review by a qualified professional. You are solely responsible for reviewing, editing, and approving all AI-generated professional content before it is used in client outcomes or submitted to any regulatory body.
• Professional decisions: All professional decisions, assessments, action plans, and recommendations remain the sole responsibility of the qualified professional using the Service. RelyCare does not provide professional advice.
• Accuracy: While we strive for accuracy in AI-generated content, we do not guarantee that transcriptions, session notes, or client representative communications are error-free. You must review all AI-generated content before use.
• Regulatory compliance: You are responsible for ensuring that your use of RelyCare complies with all applicable professional regulations, licensing requirements, and industry standards in your jurisdiction.

7. Data, Privacy and POPIA Compliance

Your use of RelyCare involves the processing of personal and industry information. Our collection and processing of this data is governed by our Privacy Policy, which is incorporated into these Terms by reference and available at relycare.app/privacy.

7.1 Your Role as Data Controller

As a agency or practitioner using RelyCare, you act as the data controller (or responsible party under POPIA) for client and stakeholder data you submit to the platform. You are responsible for:

• Obtaining all necessary consents from clients and stakeholders before processing their data through RelyCare
• Informing clients and stakeholders that their session data is processed by AI systems
• Informing client representatives that they may interact with an automated WhatsApp assistant
• Complying with all obligations under POPIA and applicable industry privacy regulations
• Maintaining your own professional records as required by the INDUSTRY REGULATORY BODIES

7.2 Our Role as Data Processor

RelyCare acts as a data processor on your behalf for client and session data. We process this data only on your instructions and in accordance with our Data Processing Agreement, which is available upon request and required for agency onboarding.

7.3 Data Security

We implement appropriate technical and organisational measures to protect the data you submit to RelyCare. Details of our security measures are set out in our Privacy Policy. Notwithstanding our security measures, no system is completely secure and we cannot guarantee absolute security of your data.

8. Intellectual Property

8.1 Our Intellectual Property

RelyCare and all associated software, algorithms, designs, trademarks, and content are owned by or licensed to Adham Yasser trading as RelyCare. Nothing in these Terms grants you any right, title, or interest in our intellectual property except the limited right to use the Service as permitted by these Terms.

8.2 Your Content

You retain ownership of all professional data, client records, and other content you submit to RelyCare. By submitting content to the platform, you grant us a limited, non-exclusive licence to process and store that content solely for the purpose of providing the Service to you. We do not claim ownership of your professional data. We will not use your identifiable client data for any purpose other than providing the Service without your explicit written consent.

8.3 Feedback

If you provide feedback, suggestions, or ideas about the Service, you grant us the right to use that feedback without restriction or compensation to you.

9. Confidentiality

Each party agrees to keep confidential any non-public information disclosed by the other party in connection with these Terms. You agree to keep confidential any non-public technical or commercial information about RelyCare that you become aware of through your use of the Service. We agree to keep confidential your client data and professional records in accordance with our Privacy Policy and applicable law.

10. Termination

10.1 Termination by You

You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us at adham@relycare.app. Termination takes effect at the end of your current billing period.

10.2 Termination by Us

We may suspend or terminate your account immediately and without notice if:

• You materially breach these Terms and fail to remedy the breach within 7 days of written notice
• You use the Service for any prohibited purpose
• You fail to pay subscription fees and do not remedy the failure within 7 days of notice
• We are required to do so by law or court order
• We reasonably believe your use of the Service poses a risk to the security or integrity of the platform or other users' data

10.3 Effect of Termination

Upon termination, your right to access and use the Service ceases immediately. We will retain your data for 30 days following termination during which you may request an export. After this period, your data will be permanently deleted. Termination does not affect any accrued rights or obligations of either party.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

• RelyCare is provided "as is" and "as available" without warranties of any kind, express or implied
• We do not warrant that the Service will be uninterrupted, error-free, or completely secure
• We are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service
• Our total aggregate liability to you for any claims arising under or in connection with these Terms shall not exceed the total fees paid by you to RelyCare in the 3 months immediately preceding the event giving rise to the claim

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

12. Indemnification

You agree to indemnify, defend, and hold harmless RelyCare and its officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:

• Your use of the Service in violation of these Terms
• Your violation of any applicable law or regulation
• Your failure to obtain appropriate consents from clients and stakeholders
• Any professional decisions made based on AI-generated content without appropriate review
• Any third-party claims arising from your use of the Service

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the Republic of South Africa. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of South Africa.

Before initiating any formal legal proceedings, both parties agree to attempt to resolve any dispute through good faith negotiation for a period of 30 days following written notice of the dispute.

14. Changes to These Terms

We may update these Terms from time to time. We will notify registered users of material changes by email at least 14 days before the changes take effect. Your continued use of the Service after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to the updated Terms, you must cancel your subscription before the effective date. The current version of these Terms will always be available at relycare.app/terms.

15. General

• Entire agreement: These Terms, together with our Privacy Policy and any Data Processing Agreement, constitute the entire agreement between you and RelyCare regarding the Service and supersede all prior agreements.
• Severability: If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
• Waiver: Our failure to enforce any provision of these Terms does not constitute a waiver of our right to enforce it in the future.
• Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.
• Notices: All notices under these Terms must be in writing and sent to adham@relycare.app (for notices to RelyCare) or to the email address associated with your account (for notices to you).

16. Contact Us

If you have any questions about these Terms, please contact: